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All of our products are guaranteed to be free of defects, or we will replace and reship at no cost to you. Please contact us within 4 weeks (28 days) past the delivery date to report any issues with items you have purchased.
Please note that some new cubes when being used for the first few times may experience what is termed a "pop". This is when one or more parts of a puzzle pop out without any damage actually being done to any of the pieces. This also occurs from time to time during normal usage. Pops are typically not considered a defect if the parts which come off can be reassembled by hand.
The corners on 2x2 puzzles should not be twisted as doing so may snap the piece. Damage caused by corner twisting is not considered to be a defect.
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MAX Tornado V2 3x3
The cube turns well and the basic things are good...except for some things.
1. The center caps are super hard to open and the same goes with the edge pieces when you try to take them out unlike GAN or MoYu cubes that have pieces that can easily be pulled out.
2. Pretty sure this only goes for the premium cube but I'm confident that there is something loose within the corners or the core because of the unusual sound that it's making compared to the other layers/faces. I'm not sure if it is a problem in the first place but when there's something that's highly contrasting compared to everything else, there's reason to at least take a look. Other than this "noise problem:," the cube gets 8/10
Thanks for your review! This cube and others with magnets in visible capsules sometimes make clicking sounds due to magnets moving a fraction of a millimeter within the capsules.